Frequently Asked Questions

  • Consultants analyze and advise. We execute. We become part of your team until the work is done. And we focus on the 20% of activities that deliver 80% of your results—no fluff, no filler. We're operators, not advisors.

  • We focus on measurable, business-critical outcomes.

    Examples of KPIs we've improved for clients include:

    • Revenue growth and profitability optimization

    • Operational efficiency (cost reduction, cycle time improvement)

    • Customer retention and churn reduction

    • Team productivity and capacity utilization

    • Cash flow management and working capital optimization

    • Decision-making speed and execution velocity

    • System reliability and process consistency

    Every engagement begins with defining 3 to 5 key metrics that matter most to your business. We track progress transparently and adjust our approach based on what's working. We focus on concrete improvements tied to your bottom line, not vanity metrics or vague promises.

  • We typically work with established businesses generating $1M to $20M in annual revenue, although it depends on engagement type and your specific needs.

    You're likely a good fit if:

    • You have multiple leaders with real decision-making authority (not a one-person show)

    • You've built strong teams but need better systems to support them

    • You're willing to commit 6 to 12 months to meaningful transformation

    • You want to define clear success metrics and track progress together

    • You value partnership and collaboration over hierarchy

  • We offer one-time strategic planning sessions, operational assessments, and project-based engagements. Let's discuss what makes sense for where you are.

  • We start with your goals, then work backward to identify the critical few initiatives that will get you there fastest. We're ruthless about saying no to good ideas so we can focus on great ones. This is the 80/20 principle in action.

  • Project-Based Engagements: Typically range from a few weeks to several months, depending on scope and complexity.

    Fractional COO/Chief of Staff: Require a 6 to 12 month minimum commitment. Real operational transformation takes time. We focus on building sustainable systems and capabilities, not quick fixes.

  • We bring proven experience in professional services, e-commerce, financial services, and marketing & advertising. That said, operational excellence principles translate across industries. What matters most is the complexity of your operations, your growth trajectory, and whether we can define clear, measurable KPIs together.

    If your industry isn't listed but you're facing operational scaling challenges, let's talk. We evaluate each opportunity based on fit, potential impact, and our ability to deliver measurable results.

  • Beyond sharing our values of agency, character, and growth, the best engagements have:

    • Mutual respect: We work as equals and partners, collaborating rather than dictating

    • Distributed leadership: Multiple capable leaders with real authority and decision-making power

    • Proven teams: Track record of building and empowering strong performers

    • Clear metrics: Willingness to define measurable success criteria upfront

    • Commitment to execution: Ready to prioritize action over endless planning

    We're selective about who we work with because fit matters more than revenue. The discovery call will confirm whether we can deliver meaningful, measurable impact for your business.

  • Our approach to a business that is in crisis focuses on rapid assessment, immediate stabilization, financial restructuring, and operational recovery—followed by strategic repositioning for sustainable success.

  • Yes. We provide exit preparation, business positioning, and post-acquisition integration support. Our systems-building approach creates the operational foundation that makes businesses attractive to buyers.

  • You keep the systems, processes, and capabilities we built together. Our goal is to create independence, not dependency. Many clients maintain a lighter ongoing relationship for strategic guidance or one-off project work, but you're never locked in.

  • We structure engagements based on what delivers the best results and matches your culture. Most fractional work is hybrid: we're in person for strategic sessions and key moments, with day-to-day execution handled remotely.

    We believe in being present for the moments that matter: strategic planning sessions, leadership offsites, critical team meetings, and cultural touchpoints. The goal is to become part of your team, not a distant advisor.

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