Terms of Service
Effective Date: February 7, 2026
Overview
By using the Omnia Business Solutions website and services, you agree to these Terms of Service. All client engagements are governed by our Master Services Agreement (MSA), which establishes detailed terms and conditions. Specific engagements are defined in individual Statements of Work (SOWs) signed by both parties.
Our Services
We offer three engagement models:
Fractional COO/Chief of Staff: Ongoing operational leadership with minimum commitment periods. Retainer-based with automatic renewal.
Project-Based Work: Fixed-scope projects with defined deliverables, timelines, and payment terms. Strategic planning sessions, assessments, and specialized consulting.
Key Terms
Payment: Payment terms are specified in individual SOWs. Work begins upon receipt of required deposits. Late payments accrue interest as permitted by law.
Deliverables: Clients receive one round of revisions per deliverable. Additional changes may require scope adjustments.
Cancellation: Cancellation terms vary by engagement type and are detailed in signed agreements. Project-based work has cancellation fees based on completion percentage. Retainer arrangements require advance notice.
Intellectual Property: Upon full payment, customized deliverables become client property. We retain rights to our methodologies, frameworks, and tools.
Confidentiality: Both parties maintain strict confidentiality of all non-public information.
Limitation of Liability
Our liability is limited to fees paid under the applicable engagement. We are not liable for indirect or consequential damages. We provide operational guidance but not legal, accounting, tax, or financial advice.
Independent Contractor
We operate as an independent contractor, not as an employee, partner, or agent of client companies.
Governing Law
These terms are governed by the laws of Ontario, Canada.
Detailed Terms
Complete terms and conditions are provided in our Master Services Agreement, which is reviewed and signed before any engagement begins.
Contact
For questions about these Terms:
Omnia Business Solutions
21 King Street West, 5th Floor
Hamilton, ON L8P 4W7
info@omniabusinesssolutions.ca
289-204-7137
Privacy Policy
Effective Date: February 7, 2026
Information We Collect
We collect personal information you provide to us, including:
Name and contact information
Company information
Information from contact forms and communications
Payment and billing information
How We Use Your Information
We use your information to:
Respond to inquiries and provide services
Process payments
Send business communications
Improve our website and services
Comply with legal obligations
Information Sharing
We do not sell or rent your personal information. We may share information with:
Service providers (payment processors, hosting)
Legal authorities when required by law
Professional advisors as needed
Data Security
We implement reasonable security measures including encryption, access controls, and regular assessments. However, no internet transmission is 100% secure.
Your Rights
Under Canadian privacy laws (PIPEDA), you have the right to:
Access your personal information
Request corrections
Request deletion (subject to legal requirements)
Withdraw consent
File a complaint with the Privacy Commissioner of Canada
Contact us at info@omniabusinesssolutions.ca to exercise these rights.
Data Retention
We retain information as long as necessary for business purposes and legal requirements. Client engagement data is typically retained for 7 years per professional standards.
Cookies
Our website uses cookies to improve functionality and analyze usage. You can control cookies through your browser settings.
Cookie Types:
Essential cookies (required for functionality)
Analytics cookies (understand visitor behavior)
Preference cookies (remember your settings)
Disabling cookies may affect website functionality.
Changes to This Policy
We may update this Privacy Policy. Changes will be posted with an updated effective date.
Contact
Privacy Officer
Omnia Business Solutions
21 King Street West, 5th Floor
Hamilton, ON L8P 4W7
info@omniabusinesssolutions.ca
289-204-7137
Disclaimers
No Guarantees
We apply industry-standard methodologies but cannot guarantee specific business outcomes. Results depend on implementation, market conditions, and factors beyond our control.
Not Professional Advice
Our services focus on operational strategy and execution. We do not provide legal, accounting, tax, financial planning, or regulatory compliance advice. Consult appropriate licensed professionals for these services.
Website Information
We make reasonable efforts to ensure website accuracy but do not warrant completeness or that content is always current. Website content is for informational purposes only.
Third-Party Links
We are not responsible for content, privacy practices, or terms of third-party websites linked from our site.
Testimonials and Case Studies
Results shown represent individual experiences. Your results may vary based on your circumstances and implementation.
Last Updated: February 7, 2026
For questions about these legal terms:
Omnia Business Solutions
21 King Street West, 5th Floor
Hamilton, ON L8P 4W7
info@omniabusinesssolutions.ca
289-204-7137